• Subscribe
  • E-Newsletter
  • Media Kit
  • Contact Us
  • Login
Community Rec
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide
No Result
View All Result
Community Rec
No Result
View All Result
Home Vendor Content Interviews

How the YMCA of Greater Brandywine Experiences Great Service and Innovation with Upace

Bobby Dyer by Bobby Dyer
November 13, 2019
in Interviews, Vendor Content
0
upace
Share on FacebookShare on Twitter

A common problem for community rec centers is driving member engagement through their mobile apps while also getting the data they need to optimize facility operations. Through custom mobile apps, seamless data capture and access, as well as the integration with many CRM solutions, Upace is the software solution for any YMCA, JCC or community rec center, to keep your members engaged, streamline data access, and increase member retention with fitness and wellness programming for your members.

Here, Jim Paro, the senior vice president and chief information officer of the YMCA of Greater Brandywine, shares how Upace’s drive and innovative solution sold him on their product:

How were you introduced to Upace and why did you decide to partner with them?

JP: We were introduced to Upace through a YMCA member who met founder and CEO Rachel Koretsky at a networking event, where she presented the technology. We were impressed by the team’s drive and determination to build something great for our members and loved how far they had taken the product in two short years. She was also a Philadelphia native, and working with local tech talent is important to us. We chose to partner with Upace after looking at what the app had to offer our members and speaking with other Upace customers, who gave the company glowing reviews.

Can you talk about how the active network integration from Upace helped you streamline data?

JP: By integrating Upace with ACTIVE Network, we are able to manage all our members and group X schedules in one place. This cuts down on the amount of time staff spend creating and managing the schedules. If there is an issue with the schedule, we know we only have to make an adjustment in one place and our members will see the updated information. This has resulted in staff to be even more satisfied with the technology, and more importantly, it keeps our members up to date and engaged.

What have been the benefits of using mobile technology at your facility?

JP: Our members love being able to access the information they need quickly and easily no matter where they are. The structure of the app lends itself to ease of use and it shows in the positive feedback we get from our members. We have also seen a decrease in the time it takes to check members in because the mobile app keeps the member’s barcode on file. Sometimes people don’t bring their keys, but members always have their phones with them.

How would you rate Upace’s customer service and support? What has been your experience with Upace’s team?

JP: The Upace team is always quick to respond to any of our issues and concerns. They also quickly assist any member who has an issue and ensure all members receive an immediate response. 

Why should other community rec professionals consider working with Upace?

JP: The Upace team is always thinking about what’s next and is constantly innovating the app. Upace takes a very collaborative approach with us that we don’t typically see in other vendors. Rachel, along with the Upace team, are constantly innovating the app, and delivering new and exciting features to our staff and members.

 

To find out how to partner with Upace to increase member engagement and retention while streamlining your facility’s operations, check out upaceapp.com or email them at info@upaceapp.com.

Tags: interviewtestimonialupace
Previous Post

Winter is Coming

Next Post

Five Traits to Look for in Group X Instructors

Bobby Dyer

Bobby Dyer

Bobby is the former editor of Community Rec Magazine.

Related Posts

BCI Burke
Brand Voice

Play That Moves You with BCI Burke

September 8, 2023
HWLS
Supplier News

New Nonprofit Management Company HWLS Launches

August 23, 2023
American Specialty Health
Supplier Voice

Episode 9: Jeff Na on American Specialty Health and Community

August 4, 2023
Praesidium
Brand Voice

Preserving Trust with Praesidium

July 7, 2023
YMCA of Central Kentucky
Interviews

Innovative Solutions Amplify Efficiency at YMCA of Central Kentucky

June 13, 2023
BellXcel Returns as Premier Sponsor
News

Arly by BellXcel Returns as Premier Sponsor of 2024 Community Rec Leadership Summit

June 6, 2023
Next Post
Five Traits to Look for in Group X Instructors

Five Traits to Look for in Group X Instructors

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Subscribe to Our Newsletter

Exposure Guide + Media Kit

July/August 2023 Issue

July/August Issue
Facebook Twitter Instagram LinkedIn

Contact us at info@communityrecmag.com

  • Home
  • Subscribe
  • E-Newsletter
  • Media Kit
  • Contact Us

The Current Issue

September/October 2023

The Latest from CO

  • On-Demand: Exploring the Psychology of Weighing
  • Three Methods to Ensure Success When Evaluating Trends
  • YMCA of Greater St. Petersburg Opening Campus With Middle School
  • Mastering Employee Onboarding

© 2023 Community Rec Magazine. Published by Peake Media.

No Result
View All Result
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide

© 2023 Community Rec Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist