Tag: staff training
It is essential to understand just how fragile our member relationships are. It is much easier to lose a member due to poor customer service than it is to create loyalty in the first place. ...
Every position in your facility can benefit from great time management skills. When each person on staff is using their time wisely and working together, not only does your facility flourish, but your members notice ...
Any community rec center is littered with potential fire hazards, and these can lead to dangerous incidents if not accounted for by your facility’s staff. Therefore, it’s important to have the right fire emergency protocols ...
The safety of staff and members is the first priority of any community rec center. And the most concerning crises are the unpredictable ones, especially a severe weather emergency. Considering the sheer magnitude of a ...
Continuing to sharpen your leadership skills is a useful tool for any community recreation professional. To add to your bag of skills, and possibly your beach bag this summer, consider these leadership book recommendations from ...
During summer, community rec center pools see their highest volume of visitors, putting pool risk management to the test. The most common visitors are children, who can be a constant risk if not watched properly. ...
A clean facility can positively affect a member’s experience and even alter a new member’s decision in joining. To ensure best cleanliness practices, the JCC of Syracuse instills a daily, weekly and monthly checklist for ...
International Water Safety Day, held annually on May 15, helps spread drowning awareness and water safety education. In Part 2 of a three-part series, aquatics professionals in the industry share how they implement best pool ...
With all the focus in youth programs going to the kids — and rightly so — an often-forgotten but important element of these programs is parent engagement. Building rapport between your staff and the parents ...
Before being hired as a lifeguard or swim instructor, most jobs require training and certifications prior to applying. These are often at the cost and responsibility of the potential hire, but not at the Peninsula ...