Operations & Facilities

Gone are the days of creating lengthy manuals stored in big binders that ultimately serve as a haven for dust bunnies after your staff orientation....

There is nothing more frustrating for your members than being stuck in the check-in line, waiting to work out — especially for those on strict...

Since 1851, the YMCA of Greater Boston has been an epicenter of health, wellness and youth development in its communities. In 1851, California had only been...

The most effective way to satisfy member wants and needs is easier than you think. According to Laura Weymer, the health and wellness director at...

The fitness market is more saturated than ever, and the competition to get new members through your doors is stiffer than ever. National gym franchises,...

In this era of social media, the ability to spread the word and reach others is only a few clicks away. Naturally, many community rec...

This is Part 3 of a three-part series in which community recreation centers from around the country share their experiences handling the New Year rush....

This is Part 2 of a three-part series in which community recreation centers from around the country share their experiences engaging members amidst the New...

This is Part 1 of a three-part series in which community recreation centers from around the country share their experiences handling the New Year rush....

One of the most important aspects of membership sales in a community rec setting is communication. This, of course, includes your pitch and how you...