• Subscribe
  • Newsletter
  • Media Kit
  • Contact Us
  • Login
Community Rec
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide
No Result
View All Result
Community Rec
No Result
View All Result
Home Facility Development

An Exceptional Experience

Taylor Brown by Taylor Brown
November 21, 2019
in Facility Development
0
An Exceptional Experience
Share on FacebookShare on Twitter

The Mt. Madonna YMCA, a branch of YMCA Silicon Valley, like many other facilities, strives to achieve one thing: an exceptional member experience.

They create this experience by ensuring their instructors create a welcoming experience both inside and outside their fitness classes. “They [fitness instructors] provide a culture of friendship and comradery in each class,” said Eryka Temores, the administrative director for the Mt. Madonna YMCA. “Instructors also provide outside activities for the members to get together. Such as a walking club, ’Moms and Mimosas’, and YMCA community events.”

Since their space is smaller than a typical studio, the Mt. Madonna YMCA instructors have had to use out-of-the-box ideas to adapt their classes and equipment to meet the needs of each member. Temores said this has resulted in modified classes and training techniques, and has also allowed for an individual approach while still serving a full class.

Another way to cultivate a great member experience is by giving them an outlet to voice their suggestions and concerns. The Mt. Madonna YMCA does so by having a comments and questions box available at the studio in which members can drop their comments and/or questions.

“In addition to that, we have begun to use a system called Listen360,” Temores explained. “This system periodically sends surveys to random members throughout the year to get feedback. This allows us to continuously get constructive feedback and allows us to continue to offer enhancements within our studio.”

Focusing on member experience has allowed the Mt. Madonna YMCA’s studio to become a special space for members. “It has not only served group exercise classes, but also has served as a women’s community hub,” said Temores. “With recent events in the Gilroy community, we saw women come together at our studio to share coffee and just appreciate each other’s company. It provided a space for healing for our members and further proved that we are indeed #GilroyStrong.”

Overall, Temores believes in order to better serve their members, they need to continuously ask members what improvements they are wanting to see. “This not only keeps us consistently in contact with members, but it also shows that we, as an organization, are trying to better serve them and their specific needs,” she said.

Tags: #GilroyStrongFeaturedfeedbackfitness instructorsListen360member experiencemember surveysMt. Madonna YMCAYMCA Silicon Valley
Previous Post

12 Days of Fitness: Engaging Your Members Through the Holiday Season

Next Post

How The Wave Uses Its Smoothie Bar as a Profit Center

Taylor Brown

Taylor Brown

Taylor Brown is the assistant editor of Community Rec Magazine. She can be reached at taylor@peakemedia.com.

Related Posts

YMCA of Greater St. Petersburg
Facility Development

YMCA of Greater St. Petersburg Opening Campus With Middle School

September 19, 2023
Staunton-Augusta YMCA
Facility Development

Staunton-Augusta YMCA Breaks Ground on New Site

August 28, 2023
Facility Designs and Capital Projects
Facility Development

Trending Facility Designs and Capital Projects

July 7, 2023
Athletic Performance Center
Facility Development

Athletic Performance Center Brings Benefits to Youngstown YMCA

March 13, 2023
Teen Tech Center
Facility Development

YMCA of Greater Charlotte Launches New Teen Tech Center

February 20, 2023
Blue Surf Bay Waterpark
Facility Development

Blue Springs Breaks Ground on New Blue Surf Bay Waterpark

November 14, 2022
Next Post
smoothie bar

How The Wave Uses Its Smoothie Bar as a Profit Center

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Subscribe to Our Newsletter

Exposure Guide + Media Kit

July/August 2023 Issue

July/August Issue
Facebook Twitter Instagram LinkedIn

Contact us at info@communityrecmag.com

  • Home
  • Subscribe
  • Newsletter
  • Media Kit
  • Contact Us

The Current Issue

September/October 2023

The Latest from CO

  • YMCA of Greater St. Petersburg Opening Campus With Middle School
  • Mastering Employee Onboarding
  • YMCA of Greater Brandywine Offers Suicide Prevention Training
  • YMCA of South Hampton Roads: Experience the Magic

© 2023 Community Rec Magazine. Published by Peake Media.

No Result
View All Result
  • Topics
    • Community
    • Facility Development
    • Programming
    • Operations
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Community Rec Leadership Summit
    • Webinars
  • Supplier Insights
    • Brand Voice
    • Supplier News
    • Supplier Voice
  • Podcast
  • Buyer’s Guide

© 2023 Community Rec Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist