Tag: member experience

How to set up and lead customer experience workshops so your team can provide the best experiences for members. According ...

Jon Kidwell is a leadership and business coach who helps leaders in mission-driven organizations succeed. This is Part Five in ...

This issue we spoke with Lori Metz, the executive director at the YMCA of Easton, Phillipsburg and Vicinity, a branch ...

Here are four factors that play a role in how effective your plans are for member recruitment, engagement and retention. ...

What to consider when renovating and how to utilize your members during the process to improve the member experience. Community recreation ...

Shelby Saylor shares four tips to joining the virtual community and how to prepare your team to take the leap.  ...

The Dave and Mary Alper Jewish Community Center in Miami, Florida, is always looking for inventive ways to deliver unique ...

The YMCA of Greater Houston and Daxko have a long-standing partnership. Jennifer Garcia, the chief financial officer at the YMCA ...

Having the right equipment can be the key differentiator in making your programs successful and increasing the overall member experience. ...

Adam Shilling shares his Y's outdoor programming lessons learned while pivoting during mandatory closures as a result of the pandemic. ...