Tag: member experience
The Wave Aquatic and Fitness Center, the featured facility of the September/October issue, is quite an anomaly. Nestled in Whitefish, Montana, a town of just under 7,700 people, The Wave has 6,750 members. I’m no ...
It is essential to understand just how fragile our member relationships are. It is much easier to lose a member due to poor customer service than it is to create loyalty in the first place. ...
Across the nation, aquatic facilities have been changing. The addition of leisure and free play to community programs has been on the rise. It was only a natural extension to this trend that leisure pools and splash ...
Most yoga participants will bring their own mats to class, but what about additional props such as blocks, blankets, bolsters or straps? To enhance the experience of yoga classes, any facility should consider investing in ...
The front lobby is the first impression of your whole facility. As a community rec center, you want to think about how your front lobby design makes current and potential new members feel. “The front ...
When guests are visiting your facilities, what kind of messages are they hearing over your sound system? All too often, it’s easy to just plug in the radio or a playlist, and not give it ...
The word community is described as “a feeling of fellowship with others as a result of sharing common attitudes, interests and goals.” Originally built in 1944, the Jackie Robinson Family YMCA went above and beyond ...
Offering stand-out personal training programs begins with the trainers in your facility. At the Deland Branch of the Volusia Flagler Family YMCA in Florida, all trainers are certified with at least a bachelor’s degree in ...
Hosting events is a great way to keep current members engaged and attract potential new ones. Here, Erin Holt, the Kids Central and family programming manager at the Madison Area YMCA, breaks down the best ...
It might not seem like a big deal, but your fitness floor layout plays a major role in the way members perceive your facility. Low amounts of available equipment or traffic jams in between machines ...