Tag: member experience
In the midst of the unique disease outbreak that is COVID-19, community rec organizations across the country are shutting down to do their part in slowing the spread of the disease. However, even with your ...
The first interaction members have at your facility is with the front desk employee. This interaction sets the tone of their overall experience. For the Mittleman JCC (MJCC), the front desk staff is there for ...
To create an exceptional fitness class experience for your members, you need three outstanding aspects: instructors, environment and programming. Focusing on these three components will help with member retention and recruitment, and keep your center ...
The Mt. Madonna YMCA, a branch of YMCA Silicon Valley, like many other facilities, strives to achieve one thing: an exceptional member experience. They create this experience by ensuring their instructors create a welcoming experience ...
Due to the demand from existing members and community residents for a family-friendly facility with more space and amenities, the Cameron Family YMCA in Santee, California recently underwent a remodel and expansion. The renovation brought ...
The Wave Aquatic and Fitness Center, the featured facility of the September/October issue, is quite an anomaly. Nestled in Whitefish, Montana, a town of just under 7,700 people, The Wave has 6,750 members. I’m no ...
It is essential to understand just how fragile our member relationships are. It is much easier to lose a member due to poor customer service than it is to create loyalty in the first place. ...
Across the nation, aquatic facilities have been changing. The addition of leisure and free play to community programs has been on the rise. It was only a natural extension to this trend that leisure pools and splash ...
Most yoga participants will bring their own mats to class, but what about additional props such as blocks, blankets, bolsters or straps? To enhance the experience of yoga classes, any facility should consider investing in ...
The front lobby is the first impression of your whole facility. As a community rec center, you want to think about how your front lobby design makes current and potential new members feel. “The front ...
