Tag: member experience
How to set up and lead customer experience workshops so your team can provide the best experiences for members. According to HubSpot, a customer experience workshop is a highly interactive, live or virtual program that ...
Jon Kidwell is a leadership and business coach who helps leaders in mission-driven organizations succeed. This is Part Five in a six-part series devoted to helping you lead, build, care for, and navigate impending issues ...
This issue we spoke with Lori Metz, the executive director at the YMCA of Easton, Phillipsburg and Vicinity, a branch of the Greater Valley YMCA, about customer service best practices. What are some ways your ...
Here are four factors that play a role in how effective your plans are for member recruitment, engagement and retention. Fitness franchises continue to grow their presence across the US, and this suggests it’s more ...
What to consider when renovating and how to utilize your members during the process to improve the member experience. Community recreation centers have been serving people for hundreds of years. And while the mission of these ...
Shelby Saylor shares four tips to joining the virtual community and how to prepare your team to take the leap. For years, many recreation professionals have known creating a digital experience, both in their facilities ...
The Dave and Mary Alper Jewish Community Center in Miami, Florida, is always looking for inventive ways to deliver unique experiences to its members. One such experience is a series of goat yoga classes the ...
The YMCA of Greater Houston and Daxko have a long-standing partnership. Jennifer Garcia, the chief financial officer at the YMCA of Greater Houston, said they decided to continue their relationship with Daxko because they have ...
Having the right equipment can be the key differentiator in making your programs successful and increasing the overall member experience. In order to make sure you are meeting your members’ equipment needs, you must have ...
Adam Shilling shares his Y’s outdoor programming lessons learned while pivoting during mandatory closures as a result of the pandemic. As of August 19, exercise facilities in the state of Michigan have been closed for ...
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