Tag: member experience
The front lobby is the first impression of your whole facility. As a community rec center, you want to think about how your front lobby design makes current and potential new members feel. “The front ...
When guests are visiting your facilities, what kind of messages are they hearing over your sound system? All too often, it’s easy to just plug in the radio or a playlist, and not give it ...
The word community is described as “a feeling of fellowship with others as a result of sharing common attitudes, interests and goals.” Originally built in 1944, the Jackie Robinson Family YMCA went above and beyond ...
Offering stand-out personal training programs begins with the trainers in your facility. At the Deland Branch of the Volusia Flagler Family YMCA in Florida, all trainers are certified with at least a bachelor’s degree in ...
Hosting events is a great way to keep current members engaged and attract potential new ones. Here, Erin Holt, the Kids Central and family programming manager at the Madison Area YMCA, breaks down the best ...
It might not seem like a big deal, but your fitness floor layout plays a major role in the way members perceive your facility. Low amounts of available equipment or traffic jams in between machines ...
A clean facility can positively affect a member’s experience and even alter a new member’s decision in joining. To ensure best cleanliness practices, the JCC of Syracuse instills a daily, weekly and monthly checklist for ...
This month, we spoke with Audrey Edwards, the health, fitness and wellness director at the JCC of Greater Boston, about renovation projects. What can you tell me about the new fitness center at the JCC ...
Creative activities to promote health and wellness among youth become more abundant in the summer months. Being outside the classroom, kids seek outdoor play to occupy their time, so it’s important to be mindful of ...
Exercise enthusiasts coming to your fitness facility no longer seek to blend-in to the back of a large group exercise class in one multi-purpose room. According to Elsa Williams, the director of membership and engagement ...