Tag: member experience
Learn how the YMCA of San Diego County is continuing to serve members through outdoor operations due to their indoor operations being closed. Outdoor fitness areas have been popping up across the country due to ...
As a result of the COVID-19 pandemic, many new social distancing guidelines and capacity limits have been brought to the forefront of every community rec center’s operations. Therefore, with equipment spaced apart and everyone staying ...
Arguably the most prominent challenge community rec centers have faced during the reopening process has been enforcing social distancing guidelines. This challenge is especially difficult to overcome in fitness classes, where participants are in close ...
The reality is COVID-19 has created a climate that has forced fitness professionals to pivot, pivot quickly, and pivot into uncharted waters. Many facilities across the nation have slowly begun to open for business. Some ...
In the midst of the unique disease outbreak that is COVID-19, community rec organizations across the country are shutting down to do their part in slowing the spread of the disease. However, even with your ...
The first interaction members have at your facility is with the welcome desk employee. This interaction sets the tone of their overall experience. For the Mittleman JCC (MJCC), the welcome desk staff is there for ...
To create an exceptional fitness class experience for your members, you need three outstanding aspects: instructors, environment and programming. Focusing on these three components will help with member retention and recruitment, and keep your center ...
The Mt. Madonna YMCA, a branch of YMCA Silicon Valley, like many other facilities, strives to achieve one thing: an exceptional member experience. They create this experience by ensuring their instructors create a welcoming experience ...
Due to the demand from existing members and community residents for a family-friendly facility with more space and amenities, the Cameron Family YMCA in Santee, California recently underwent a remodel and expansion. The renovation brought ...
The Wave Aquatic and Fitness Center, the featured facility of the September/October issue, is quite an anomaly. Nestled in Whitefish, Montana, a town of just under 7,700 people, The Wave has 6,750 members. I’m no ...
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