Tag: member experience

The first interaction members have at your facility is with the welcome desk employee. This interaction sets the tone of ...

To create an exceptional fitness class experience for your members, you need three outstanding aspects: instructors, environment and programming. Focusing ...

The Mt. Madonna YMCA, a branch of YMCA Silicon Valley, like many other facilities, strives to achieve one thing: an ...

Due to the demand from existing members and community residents for a family-friendly facility with more space and amenities, the ...

The Wave Aquatic and Fitness Center, the featured facility of the September/October issue, is quite an anomaly. Nestled in Whitefish, ...

It is essential to understand just how fragile our member relationships are. It is much easier to lose a member ...

Across the nation, aquatic facilities have been changing. The addition of leisure and free play to community programs has been on ...

Most yoga participants will bring their own mats to class, but what about additional props such as blocks, blankets, bolsters ...

The front lobby is the first impression of your whole facility. As a community rec center, you want to think ...

When guests are visiting your facilities, what kind of messages are they hearing over your sound system? All too often, ...