The Neglected Community: Guiding Principles to Improve Member Experience
Jon Kidwell is a leadership and business coach who helps leaders in mission-driven organizations succeed. This is Part Five in ...
Read moreDetailsJon Kidwell is a leadership and business coach who helps leaders in mission-driven organizations succeed. This is Part Five in ...
Read moreDetailsThe reality is COVID-19 has created a climate that has forced fitness professionals to pivot, pivot quickly, and pivot into ...
Read moreDetails“A ‘just a job’ employee does just enough to keep their job while complaining about what’s not fair or right ...
Read moreDetailsThe first interaction members have at your facility is with the welcome desk employee. This interaction sets the tone of ...
Read moreDetailsBefore we start, here’s a riddle for you: what disappears as soon as you say its name? (Check number five ...
Read moreDetailsYour most powerful engagement tool isn’t necessarily your fitness classes, equipment or swimming pools — it’s your member-staff relationships. More ...
Read moreDetailsYour most popular group fitness classes will likely have high demand from a wide variety of members, but many individuals, ...
Read moreDetailsThe executive leadership in an organization should exemplify the culture and mission they expect to see their coworkers represent. It’s ...
Read moreDetailsEvery position in your facility can benefit from great time management skills. When each person on staff is using their ...
Read moreDetailsThe safety of staff and members is the first priority of any community rec center. And the most concerning crises ...
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