Daily operation of a community rec center can get frantic, with all the decisions that need to be made and information that needs to be organized. Connect2Concepts, with reporting and management tools that help rec centers streamline their operations and communication, is essential to smooth operation for community rec centers.
Here, Aaron Harris, the recreation supervisor for the City of Fort Collins Recreation Department, shares his experience working with Connect2Concepts and how they’ve been such a huge benefit to his organization:
How were you introduced to Connect2Concepts and why did you decide to partner with them?
AH: Prior to working in municipal recreation, I worked in college recreation for over 10 years. Connect2 was starting to be implemented at the college I was working at in my last few days. I fundamentally believe innovation and best practices can be measured not only by what peer organizations are doing, but what organizations in related fields are doing. In that regard, when my position responsibilities shifted to include facility management, I knew I wanted to investigate the feasibility of Connect2 in my organization.
How has Connect2Concepts helped streamline your facility’s operations and communication?
AH: In my experience, our two most effective successes since implementing Connect2 have been the facility/program count function, and the task list. These two features alone have made the software package a benefit to my organization.
What does your staff love most about Connect2Concepts?
AH: My staff enjoys the task list, knowing that the expectations and tasks are clear from leadership within the organization. In addition, the standard operating procedures are helpful to staff who have questions about how to do non-routine parts of their jobs.
How would you rate Connect2Concepts’ customer service and support?
AH: Amazing! The process is simple — I have a point of contact at Connect2, send them an email, and within an hour, I get a detailed response with the solution to my question.
Why should other community rec professionals consider working with Connect2Concepts?
AH: Community recreation professionals work in an industry where leadership and stakeholders demand staff accountability and reports to quantify service goals and outcomes. Connect2 can quickly provide the reports and data those stakeholders require in a way that previous pen and paper models would have taken many hours to tabulate.
For more information, visit connect2concepts.com.
